| Impact of participative service relationships on quality, satisfaction and retention: an exploratory study CT Ennew, MR Binks Journal of business research 46 (2), 121-132, 1999 | 987 | 1999 |
| Modelling consumer choice of distribution channels: an illustration from financial services N Jo Black, A Lockett, C Ennew, H Winklhofer, S McKechnie International Journal of Bank Marketing 20 (4), 161-173, 2002 | 687 | 2002 |
| Growing firms and the credit constraint MR Binks, CT Ennew Small Business Economics 8, 17-25, 1996 | 586 | 1996 |
| Importance-performance analysis and the measurement of service quality CT Ennew, GV Reed, MR Binks European journal of marketing 27 (2), 59-70, 1993 | 562 | 1993 |
| The adoption of Internet financial services: a qualitative study N Jo Black, A Lockett, H Winklhofer, C Ennew International Journal of Retail & Distribution Management 29 (8), 390-398, 2001 | 552 | 2001 |
| The impact of perceived justice on consumers' emotional responses to service complaint experiences K Schoefer, C Ennew Journal of Services marketing 19 (5), 261-270, 2005 | 551 | 2005 |
| The Impact of Service Quality and Service Characteristics on Customer Retention: Small Businesses and their Banks in the UK1 CT Ennew, MR Binks British Journal of management 7 (3), 219-230, 1996 | 543 | 1996 |
| Business‐to‐business relationship quality: An IMP interaction‐based conceptualization and measurement K Woo, CT Ennew European journal of marketing 38 (9/10), 1252-1271, 2004 | 507 | 2004 |
| Trust, ethics and relationship satisfaction D Bejou, CT Ennew, A Palmer International Journal of Bank Marketing 16 (4), 170-175, 1998 | 475 | 1998 |
| Venture capitalists and serial entrepreneurs M Wright, K Robbie, C Ennew Journal of business venturing 12 (3), 227-249, 1997 | 464 | 1997 |
| Managing word of mouth communication: empirical evidence from India CT Ennew, AK Banerjee, D Li International Journal of Bank Marketing 18 (2), 75-83, 2000 | 462 | 2000 |
| Applying the technology acceptance model to the online retailing of financial services S McKechnie, H Winklhofer, C Ennew International Journal of Retail & Distribution Management 34 (4/5), 388-410, 2006 | 407 | 2006 |
| Brand equity in higher education M Mourad, C Ennew, W Kortam Marketing Intelligence & Planning 29 (4), 403-420, 2011 | 391 | 2011 |
| Information asymmetries and the provision of finance to small firms MR Binks, CT Ennew, GV Reed International small business journal 11 (1), 35-46, 1992 | 366 | 1992 |
| Serial entrepreneurs M Wright, K Robbie, C Ennew British Journal of Management 8 (3), 251-268, 1997 | 326 | 1997 |
| Financial services marketing: An international guide to principles and practice C Ennew, N Waite, R Waite Routledge, 2013 | 305 | 2013 |
| Customer satisfaction and profitability: A reappraisal of the nature of the relationship MCH Yeung, LC Ging, CT Ennew Journal of Targeting, Measurement and Analysis for Marketing 11, 24-33, 2002 | 276 | 2002 |
| Trustworthiness and trust: influences and implications H Sekhon, C Ennew, H Kharouf, J Devlin Journal of marketing management 30 (3-4), 409-430, 2014 | 268 | 2014 |
| Measuring trust in financial services: The trust index C Ennew, H Sekhon Consumer Policy Review 17 (2), 62, 2007 | 254 | 2007 |
| The relationship between UK banks and their small business customers MR Binks, CT Ennew Small business economics 9, 167-178, 1997 | 237 | 1997 |
