| Customer service: the key to customer satisfaction, customer loyalty, and market share DE Innis, BJ La Londe Journal of business Logistics 15 (1), 1, 1994 | 569 | 1994 |
| Peripheral persuasion and brand choice PW Miniard, D Sirdeshmukh, DE Innis Journal of Consumer Research 19 (2), 226-239, 1992 | 150 | 1992 |
| The effects of product knowledge on the evaluation of warranteed brands ME Blair, DE Innis Psychology & Marketing 13 (5), 445-456, 1996 | 142 | 1996 |
| The Usefulness of Product Warranties for Reputable and New Brands. DE Innis, HR Unnava Advances in consumer research 18 (1), 1991 | 81 | 1991 |
| Strategic planning for logistics MC Cooper, DE Innis, PR Dickson (No Title), 1992 | 46 | 1992 |
| Modelling the effects of customer service performance on purchase intentions in the channel DE Innis, BJ La Londe Journal of Marketing Theory and Practice 2 (2), 45-60, 1994 | 44 | 1994 |
| La Londe,(1994),“Customer Service: The Key to Customer Satisfaction, Customer Loyalty, and Market Share,” DE Innis, J Bernard Journal of business Logistics 15 (1), 1-27, 0 | 44 | |
| Customer service, repurchase intentions, market orientation and firm performance in the channel DE Innis The Ohio State University, 1991 | 21 | 1991 |
| The role of performance expectations in consumer satisfaction, attitude, and store loyalty for two types of retail outlets LS Lockshin, DE Innis The symposium on patronage behavior and retail strategic planning, 203-214, 1993 | 8 | 1993 |
| An exploration of market orientation at the wholesale level DE Innis, BJL Londe Proceedings of the 1995 Academy of Marketing Science (AMS) Annual Conference …, 2014 | 5 | 2014 |
| Sustainable Transportation for Maine’s Future CL Noblet, GM Gould, J Rubin, D Innis, C Morris Margaret Chase Smith Policy Center, 2006 | | 2006 |
| Sustainable Transportation Funding for Maine's Future CL Noblet, GM Gould, J Rubin, D Innis, C Morris | | 2006 |
| Advertising socially sensitive products: The effects of processing style and type of appeal JZ Sojka, DE Innis, JL Giese American Marketing Association. Conference Proceedings 9, 8, 1998 | | 1998 |
| Altering the Consumption Experience: Mood Effects and Their Dependency on the Affective Intensity of Consumption A Desai, DE Innis, EM Whitener, GM Allenby, JD Ford, J Urbany, ... College of Business, Ohio State University, 1987 | | 1987 |
| The Optimal Multiview Perspective: An Alternative Approach to Strategic Planning AV Hill, GK Leong, J Hutchison, JR Current, KKC Chan, PV Balakrishnan, ... College of Business, Ohio State University, 1987 | | 1987 |
