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Jos Lemmink
Jos Lemmink
hoogleraar marketing, Maastricht University
Verified email at maastrichtuniversity.nl
Title
Cited by
Cited by
Year
Antecedents of commitment and trust in customer–supplier relationships in high technology markets
K De Ruyter, L Moorman, J Lemmink
Industrial Marketing Management 30 (3), 271-286, 2001
9242001
The effect of service employees’ technology readiness on technology acceptance
R Walczuch, J Lemmink, S Streukens
Information & management 44 (2), 206-215, 2007
9022007
The dynamics of the service delivery process: a value-based approach
K De Ruyter, M Wetzels, J Lemmink, J Mattson
International journal of research in marketing 14 (3), 231-243, 1997
5501997
The role of corporate image and company employment image in explaining application intentions
J Lemmink, A Schuijf, S Streukens
Journal of Economic Psychology 24 (1), 1-15, 2003
5102003
“Futurizing” smart service: implications for service researchers and managers
NV Wünderlich, K Heinonen, AL Ostrom, L Patricio, R Sousa, C Voss, ...
Journal of Services Marketing 29 (6/7), 442-447, 2015
4272015
An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction
W Van Dolen, K De Ruyter, J Lemmink
Journal of Business research 57 (4), 437-444, 2004
3642004
Negative spillover in brand portfolios: Exploring the antecedents of asymmetric effects
J Lei, N Dawar, J Lemmink
Journal of marketing 72 (3), 111-123, 2008
3522008
High‐technology service innovation success: a decision‐making perspective
ACR Van Riel, J Lemmink, H Ouwersloot
Journal of Product Innovation Management 21 (5), 348-359, 2004
3492004
The importance of customer satisfaction in explaining brand and dealer loyalty
JMM Bloemer, JGAM Lemmink
Journal of marketing management 8 (4), 351-363, 1992
3351992
Antecedents and consequences of the service climate in boundary-spanning self-managing service teams
A De Jong, K De Ruyter, J Lemmink
Journal of Marketing 68 (2), 18-35, 2004
3212004
Customer-sales employee encounters: a dyadic perspective
W Van Dolen, J Lemmink, K De Ruyter, A De Jong
Journal of Retailing 78 (4), 265-279, 2002
2542002
Consumer evaluations of service brand extensions
ACR Van Riel, J Lemmink, H Ouwersloot
Journal of Service Research 3 (3), 220-231, 2001
2472001
Quality management and business performance in hospitals: A search for success parameters
P Kunst, J Lemmink
Total Quality Management 11 (8), 1123-1133, 2000
1972000
Employee behavior, feelings of warmth and customer perception in service encounters
J Lemmink, J Mattsson
International Journal of Retail & Distribution Management 30 (1), 18-33, 2002
1822002
Human-like communication in conversational agents: a literature review and research agenda
MME Van Pinxteren, M Pluymaekers, JGAM Lemmink
Journal of Service Management 31 (2), 203-225, 2020
1772020
Affective consumer responses in service encounters: The emotional content in narratives of critical incidents
W Van Dolen, J Lemmink, J Mattsson, I Rhoen
Journal of Economic Psychology 22 (3), 359-376, 2001
1722001
The role of value in the delivery process of hospitality services
J Lemmink, K de Ruyter, M Wetzels
Journal of Economic Psychology 19 (2), 159-177, 1998
1681998
Boost customer loyalty with online support: the case of mobile telecoms providers
ACR Van Riel, J Lemmink, S Streukens, V Liljander
International Journal of Internet Marketing and Advertising 1 (1), 4-23, 2004
1332004
Modelling and evaluating service quality measurement using neural networks
RS Behara, WW Fisher, JGAM Lemmink
International journal of operations & production management 22 (10), 1162-1185, 2002
1332002
Warmth during non-productive retail encounters: the hidden side of productivity
J Lemmink, J Mattsson
International Journal of Research in Marketing 15 (5), 505-517, 1998
1241998
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