| The impact of training and development on employee job satisfaction, loyalty, and intent to stay in the lodging industry WM Costen, J Salazar Journal of Human Resources in Hospitality & Tourism 10 (3), 273-284, 2011 | 339 | 2011 |
| Is the glass ceiling unbreakable? Habitus, fields, and the stalling of women and minorities in management DL Corsun, WM Costen Journal of Management Inquiry 10 (1), 16-25, 2001 | 204 | 2001 |
| Diversity management research in hospitality and tourism: past, present and future V Kalargyrou, W Costen International Journal of Contemporary Hospitality Management 29 (1), 68-114, 2017 | 152 | 2017 |
| Accurately assessing expectations most important to restaurant patrons: The creation of the DinEX Scale JM Antun, RE Frash Jr, W Costen, RC Runyan Journal of Foodservice Business Research 13 (4), 360-379, 2010 | 104 | 2010 |
| ACE-ing the hiring process: A customer service orientation model WM Costen, DI Barrash Journal of Human Resources in Hospitality & Tourism 5 (1), 35-49, 2006 | 46 | 2006 |
| Where everybody knows your name: Homophily in restaurant atmospherics ND Line, RC Runyan, W Costen, R Frash, JM Antun Journal of Hospitality Marketing & Management 21 (1), 1-19, 2012 | 45 | 2012 |
| The value of staying connected with technology: An analysis exploring the impact of using a course management system on student learning. WM Costen Journal of Hospitality, Leisure, Sport & Tourism Education (Oxford Brookes …, 2009 | 45 | 2009 |
| Mitigating race: Understanding the role of social connectedness and sense of belonging in African–American student retention in hospitality programs WM Costen, SN Waller, AJ Wozencroft Journal of Hospitality, Leisure, Sport & Tourism Education 12 (1), 15-24, 2013 | 39 | 2013 |
| Nature-based tourism destinations: A dyadic approach ND Line, WM Costen Journal of Hospitality & Tourism Research 41 (3), 278-300, 2017 | 35 | 2017 |
| If we admit them, will they stay? Understanding the role of social connectedness in the retention of African American students in a recreation and leisure studies program SN Waller, WM Costen, AJ Wozencroft SCHOLE: A Journal of Leisure Studies and Recreation Education 26 (1), 30-48, 2011 | 33 | 2011 |
| The development of quality managers in the hospitality industry: do employee development programs make cents? WM Costen, MM Johanson, DK Poisson Journal of Human Resources in Hospitality & Tourism 9 (2), 131-141, 2010 | 30 | 2010 |
| Where are the racial and ethnic minorities in hotel management? Exploring the relationship between race and position in hotels WM Costen, AG Cliath, RH Woods Journal of Human Resources in Hospitality & Tourism 1 (2), 57-69, 2002 | 25 | 2002 |
| Glass ceiling or saran wrap™? Women in gaming management WM Costen, CE Hardigree, MA Testagrossa UNLV Gaming Research & Review Journal 7 (2), 1, 2003 | 24 | 2003 |
| Environmental attitudes, motivation, and attachment: Toward a model of nature-based tourism N Line, W Costen | 22 | 2011 |
| Getting along with others: The relationship between agreeableness and customer satisfaction in the foodservice industry DI Barrash, WM Costen Journal of Human Resources in Hospitality & Tourism 7 (1), 65-83, 2007 | 17 | 2007 |
| Who's Happy?: The Relationship between Race/Ethnicity and Job Satisfaction in the Lodging Industry W Costen, J Salazar, J Antun International Journal of Diversity in Organizations, Communities, and …, 2006 | 16 | 2006 |
| Recruitment and selection WM Costen The Encyclopedia of Human Resource Management: Short Entries, 379-387, 2012 | 13 | 2012 |
| Job satisfaction WM Costen The encyclopedia of human resource management: short entries, 292-295, 2012 | 12 | 2012 |
| Affirmative Action WM Costen The Encyclopedia of Human Resource Management: Short Entries, 30-34, 2012 | 5 | 2012 |
| Personal and social tipping norms: race and sex differences JE Whaley, WM Costen International journal of marketing studies 11 (3), 2019 | 3 | 2019 |
John SalazarProfessor of Hospitality ManagementVerifisert e-postadresse på uga.edu
