Maik Hammerschmidt

Cited by

	All	Since 2018
Citations	5702	2470
h-index	33	24
i10-index	73	39

580

290

145

435

200220032004200520062007200820092010201120122013201420152016201720182019202020212022202326 20 45 45 106 166 143 218 210 245 270 294 311 348 350 321 330 391 430 492 575 247

Public access

View all

3 articles

0 articles

available

not available

Based on funding mandates

Co-authors

Tomas FalkProfessor of Marketing (Aalto University School of Business)Verified email at aalto.fi
Welf H. WeigerAlfaisal University; University of GoettingenVerified email at alfaisal.edu
Jeroen SchepersAssociate Professor of Frontline Service and InnovationVerified email at tue.nl
Ko de RuyterKing's College, King's Business School, London, United KingdomVerified email at kcl.ac.uk
Alex R. ZablahDepartment Head & Gerber/Taylor Professor of Marketing, University of TennesseeVerified email at utk.edu
Nicola Stokburger-SauerProfessor für Dienstleistungsmanagement, Universität InnsbruckVerified email at uibk.ac.at
Ad de jongProfessor of Marketing, Copenhagen Business SchoolVerified email at cbs.dk
Dr. Marcus M. NeumannUniversität Mannheim (ehemaliger Doktorand)Verified email at novonordisk.com
Johannes HattulaCopenhagen Business SchoolVerified email at cbs.dk
Bert WeijtersAssociate professor consumer research, Ghent UniversityVerified email at ugent.be
Harald J. van HeerdeUniversity of New South WalesVerified email at unsw.edu.au
Todd ArnoldOklahoma State UniversityVerified email at okstate.edu
Tomas BayonProfessor of Marketing and Service Management German Graduate School of Management and LawVerified email at ggs.de
Andreas KrämerProfessor of Pricing and Customer Value ManagementVerified email at ue-germany.com
Frank GermannAssociate Professor, University of Notre DameVerified email at nd.edu

Maik Hammerschmidt

Professor of Marketing and Innovation Management, University of Goettingen

Verified email at wiwi.uni-goettingen.de - Homepage

Service Marketing Corporate Social Responsibility Sustainability AI in Marketing


Title Sort by citations Sort by year Sort by title	Cited by Cited by	Year
eTransQual: A transaction process-based approach for capturing service quality in online shopping HH Bauer, T Falk, M Hammerschmidt Journal of business research 59 (7), 866-875, 2006	1250	2006
Measuring the Quality of E-banking Portals HH Bauer, M Hammerschmidt, T Falk International Journal of Bank Marketing 23 (2), 153-175, 2005	562	2005
Identifying cross-channel dissynergies for multichannel service providers T Falk, J Schepers, M Hammerschmidt, HH Bauer Journal of Service Research 10 (2), 143-160, 2007	337	2007
Gratitude versus entitlement: A dual process model of the profitability implications of customer prioritization HA Wetzel, M Hammerschmidt, AR Zablah Journal of Marketing 78 (2), 1-19, 2014	243	2014
The service quality-satisfaction link revisited: exploring asymmetrics and dynamics T Falk, M Hammerschmidt, J Schepers Journal of Academy of Marketing Science 38 (3), 288-302, 2010	236	2010
Marketing Performance: Messen, Analysieren, Optimieren M Hammerschmidt, G Stokburger Betriebswirtschaftlicher Verlag Gabler, 2006	218*	2006
Customer‐based corporate valuation: Integrating the concepts of customer equity and shareholder value HH Bauer, M Hammerschmidt Management Decision, 2005	190	2005
Principles and Principals: Do Customer Stewardship and Agency Control Compete or Complement When Shaping Frontline Employee Behavior? J Schepers, T Falk, K De Ruyter, A de Jong, M Hammerschmidt Journal of Marketing 76 (6), 1-20, 2012	142*	2012
The customer lifetime value concept and its contribution to corporate valuation HH Bauer, M Hammerschmidt, M Braehler Yearbook of Marketing and Consumer Research 1 (1), 47-67, 2003	136	2003
Can doing good lead to doing poorly? Firm value implications of CSR in the face of CSI I Lenz, HA Wetzel, M Hammerschmidt Journal of the Academy of Marketing Science 45, 677-697, 2017	124	2017
Experiences that Matter? The Motivational Experiences and Business Outcomes of Gamified Services T Wolf, W Weiger, M Hammerschmidt Journal of Business Research 106 (1), 353-364, 2020	91	2020
The marketing planner M McDonald, Mcdonald Malcolm H B. Butterworth-Heinemann, 1992	88	1992
Research methodology on data envelopment analysis (DEA) JK Mantri Universal-Publishers, 2008	80	2008
Interactive Marketing im Web 2.0: Konzepte und Anwendungen für ein erfolgreiches Marketingmanagement im Internet HH Bauer Vahlen, 2008	78	2008
Efficiency Analysis in Marketing M Hammerschmidt Springer, 2006	64*	2006
Introduction to special issue: Consumer response to the evolving retailing landscape BE Kahn, JJ Inman, PC Verhoef Journal of the Association for Consumer Research 3 (3), 255-259, 2018	63	2018
Broadening the perspective on mobile marketing: an introduction W Fritz, S Sohn, B Seegebarth Psychology & Marketing 34 (2), 113-118, 2017	60	2017
Trust me, I'm a bot–repercussions of chatbot disclosure in different service frontline settings N Mozafari, WH Weiger, M Hammerschmidt Journal of Service Management 33, 1-25, 2021	57	2021
Leveraging innovation input for enhancing smart service quality. Cases from Abu Dhabi Emirate M El Khatib, M Hammerschmidt, M Al Junaibi International Journal of Management Cases 23 (2), 46-62, 2021	56*	2021
Don't You Dare Push Me: How Persuasive Social Media Tactics Shape Customer Engagement W Weiger, M Hammerschmidt, H Wetzel Journal of the Association for Consumer Research 3 (3), 2018	52	2018

The system can't perform the operation now. Try again later.

Articles 1–20

Citations per year

Duplicate citations

Merged citations

Add co-authorsCo-authors

Follow

Cited by

Co-authors