Stability of Transaction Fees in Bitcoin: A Supply and Demand Perspective N Ilk, G Shang, S Fan, JL Zhao MIS Quarterly 45 (2), 2021 | 59 | 2021 |
Multi-disease prediction using LSTM recurrent neural networks L Men, N Ilk, X Tang, Y Liu Expert Systems with Applications 177, 114905, 2021 | 56 | 2021 |
When More Is Less: Field Evidence on Unintended Consequences of Multitasking P Goes, N Ilk, M Lin, JL Zhao Management Science 64 (7), 2018 | 37 | 2018 |
Improving customer routing in contact centers: An automated triage design based on text analytics N Ilk, G Shang, P Goes Journal of Operations Management 66 (5), 553-577, 2020 | 33 | 2020 |
Workforce management in omnichannel service centers with heterogeneous channel response urgencies N Ilk, M Brusco, P Goes Decision Support Systems 105, 13-23, 2018 | 28 | 2018 |
Live-chat agent assignments to heterogeneous e-customers under imperfect classification P Goes, N Ilk, WT Yue, JL Zhao ACM Transactions on Management Information Systems (TMIS) 2 (4), 1-15, 2012 | 22 | 2012 |
Semantic enrichment process: an approach to software component reuse in modernizing enterprise systems N Ilk, JL Zhao, P Goes, P Hofmann Information Systems Frontiers 13, 359-370, 2011 | 17 | 2011 |
Need for Speed, but How Much Does It Cost? Unpacking the Fee-Speed Relationship in Bitcoin Transactions G Shang, N Ilk, S Fan Journal of Operations Management (forthcoming), 2022 | 16 | 2022 |
A text analytics framework for automated communication pattern analysis S Fan, N Ilk Information & Management 57 (4), 103219, 2020 | 13 | 2020 |
Combining Textual Cues with Social Clues: Utilizing Social Features to Improve Sentiment Analysis in Social Media N Ilk, S Fan Decision Sciences 53 (2), 2022 | 12 | 2022 |
On reuse of source code components in modernizing enterprise systems N Ilk, JL Zhao, P Hofmann 2008 IEEE Symposium on Advanced Management of Information for Globalized …, 2008 | 12 | 2008 |
The impact of waiting on customer‐instigated service time: Field evidence from a live‐chat contact center N Ilk, G Shang Journal of Operations Management 68 (5), 487-514, 2022 | 9 | 2022 |
Sentiment Analysis in Social Media Platforms: The Contribution of Social Relationships. S Fan, N Ilk, K Zhang ICIS, 2015 | 5 | 2015 |
A framework to support service-oriented architecture investment decision N Ilk, P Goes, JL Zhao | 4 | 2010 |
Live-chat agent assignments in two-class e-customer queues under imperfect profiling P Goes, N Ilk, WT Yue, JL Zhao 20th Annual Workshop on Information Technologies and Systems, WITS 2010, 2010 | 2 | 2010 |
From data processing to blockchain networking: A recount and projection of information systems research S Fan, N Ilk, RR Xu, A Kumar, JL Zhao Shaokun Fan, Noyan Ilk, Akhil Kumar, Ruiyun Xu, J. Leon Zhao, From Data …, 2022 | 1 | 2022 |
From Grand Challenges to Great Solutions: Digital Transformation in the Age of COVID-19: 20th Workshop on E-Business, WeB 2021, Virtual Event, December 11, 2021, Revised … S Fan, N Ilk, Z Shan, K Zhao Springer Nature, 2022 | | 2022 |
Essays on E-Service Management: IT Servitization Under SOA and CRM Domains N Ilk The University of Arizona., 2012 | | 2012 |
Live-chat Agent Assignments in Two-Class e-Customer Queues under Imprecise Profiling G Paulo, N Ilk, WT YUE, Z Leon 20th Workshop on Information Technologies and Systems (WITS 2010), 2010 | | 2010 |
From Grand Challenges to Great Solutions S Fan, N Ilk, Z Shan, K Zhao | | |