| Supporting the Idea Generation Process in Citizen Participation-toward an Interactive System with a Conversational Agent as Facilitator. N Tavanapour, M Poser, EAC Bittner ECIS, 2019 | 37 | 2019 |
| Hybrid Service Recovery: Design for Seamless Inquiry Handovers between Conversational Agents and Human Service Agents M Poser, S Singh, E Bittner Proceedings of the 54th Hawaii International Conference on System Sciences, 1181, 2021 | 27 | 2021 |
| Hybrid Teamwork: Consideration of Teamwork Concepts to Reach Naturalistic Interaction between Humans and Conversational Agents. M Poser, EAC Bittner Wirtschaftsinformatik (Zentrale Tracks), 83-98, 2020 | 19 | 2020 |
| Design and evaluation of a conversational agent for facilitating idea generation in organizational innovation processes M Poser, GC Küstermann, N Tavanapour, EAC Bittner Information Systems Frontiers 24 (3), 771-796, 2022 | 9 | 2022 |
| Integration of AI into customer service: A taxonomy to inform design decisions M Poser, C Wiethof, EAC Bittner | 6 | 2022 |
| Let’s Team Up with AI! Toward a Hybrid Intelligence System for Online Customer Service M Poser, C Wiethof, D Banerjee, V Shankar Subramanian, R Paucar, ... The Transdisciplinary Reach of Design Science Research: 17th International …, 2022 | 5 | 2022 |
| Leveraging the Potential of Conversational Agents: Quality Criteria for the Continuous Evaluation and Improvement T Lewandowski, M Poser, E Kučević, M Heuer, J Hellmich, M Raykhlin, ... | 2 | 2023 |
| Don’t Throw It Over the Fence! Toward Effective Handover from Conversational Agents to Service Employees M Poser, T Hackbarth, EAC Bittner Human-Computer Interaction. User Experience and Behavior: Thematic Area, HCI …, 2022 | 2 | 2022 |
| ICT-enabled job crafting: How Business Unit Developers use Low-code Development Platforms to craft jobs MM Li, C Peters, M Poser, K Eilers, E Elshan | 2 | 2022 |
| Design and Evaluation of an Employee-Facing Conversational Agent in Online Customer Service C Wiethof, M Poser, EAC Bittner Pacific Asia Conference on Information Systems, 1, 2022 | 2 | 2022 |
| Citizen e-participation: Bringing the “E” to facilitated workshops M Poser, G Küstermann, E Bittner | 1 | 2019 |
| A system for Human-AI collaboration for Online Customer Support D Banerjee, M Poser, C Wiethof, VS Subramanian, R Paucar, EAC Bittner, ... arXiv preprint arXiv:2301.12158, 2023 | | 2023 |
| May the Guide Be With You: CA-facilitated Information Elicitation to Prevent Service Failure M Poser, HK Hörhold, EAC Bittner | | 2023 |
| (Re) Designing IT Support: How Embedded and Conversational AI Can Augment Technical Support Work M Poser, EAC Bittner | | 2021 |
