| Integrating the Kano model and QFD for designing new products G Tontini Total Quality Management 18 (6), 599-612, 2007 | 375 | 2007 |
| Identification of satisfaction attributes using competitive analysis of the improvement gap G Tontini, A Silveira International Journal of Operations & Production Management 27 (5), 482-500, 2007 | 215 | 2007 |
| Influence of maturity on corporate social responsibility and sustainable innovation in business performance E Bacinello, G Tontini, A Alberton Corporate Social Responsibility and Environmental Management 26, 2019 | 97 | 2019 |
| Pode-se identificar a propensão e reduzir a evasão de alunos?: ações estratégicas e resultados táticos para instituições de ensino superior G Tontini, SA Walter Avaliação: Revista da Avaliação da Educação Superior (Campinas) 19, 89-110, 2014 | 96 | 2014 |
| Developing an instrument to measure lean manufacturing maturity and its relationship with operational performance G Santos Bento, G Tontini Total Quality Management & Business Excellence 29 (9-10), 977-995, 2018 | 94 | 2018 |
| Identificando oportunidades de melhoria em um curso superior através da análise da satisfação dos alunos SA Walter, G Tontini, M Domingues Encontro Nacional de Programas de Pós-Graduação em Administração 29, 2005 | 86 | 2005 |
| Deployment of customer needs in the QFD using a modified Kano model G Tontini Journal of Academy of Business and Economics (JABE) 2 (1), 0-0, 2003 | 81 | 2003 |
| Identification of customer attractive and must-be requirements using a modified Kano's method: Guidelines and case study G Tontini ASQ World Conference on Quality and Improvement Proceedings, 728, 2000 | 78 | 2000 |
| How do interactions of Kano model attributes affect customer satisfaction? An analysis based on psychological foundations G Tontini, KS Søilen, A Silveira Total Quality Management & Business Excellence 24 (11-12), 1253-1271, 2013 | 71* | 2013 |
| Exploring the nonlinear impact of critical incidents on customers’ general evaluation of hospitality services G Tontini, G dos Santos Bento, TC Milbratz, BK Volles, D Ferrari International Journal of Hospitality Management 66, 106-116, 2017 | 69 | 2017 |
| Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services (3PL) G Tontini, KS Söilen, R Zanchett Asia Pacific Journal of Marketing and Logistics 29 (5), 1116-1135, 2017 | 64 | 2017 |
| Identifying the impact of incremental innovations on customer satisfaction using a fusion method between importance-performance analysis and Kano model G Tontini, J Dagostin Picolo International Journal of Quality & Reliability Management 31 (1), 32-52, 2013 | 64 | 2013 |
| Identificação de atributos críticos de satisfação em um serviço através da análise competitiva do gap de melhoria G Tontini, AJ Sant'ana Gestão & Produção 14, 43-54, 2007 | 54 | 2007 |
| Como identificar atributos atrativos e obrigatórios para o consumidor G Tontini Revista de Negócios 8 (1), 2003 | 54* | 2003 |
| Atributos de satisfação e lealdade em serviços logísticos G Tontini, R Zanchett Gestão & Produção 17 (4), 801-816, 2011 | 52 | 2011 |
| Creating a competitive advantage in Higher Education Institutions: proposal and test of a conceptual model EW Mainardes, JM Ferreira, G Tontini International journal of management in education 5 (2-3), 145-168, 2011 | 52 | 2011 |
| Influence of corporate social responsibility on sustainable practices of small and medium‐sized enterprises: Implications on business performance E Bacinello, G Tontini, A Alberton Corporate Social Responsibility and Environmental Management 28 (2), 776-785, 2021 | 49 | 2021 |
| Identification of critical attributes of success in products and services: an alternative to importance-performance analysis G Tontini, A Silveira 2005 BALAS Annual Conference, 1-15, 2005 | 45* | 2005 |
| Percepções dos Conceitos de Qualidade e Gestão pela Qualidade Total: estudo de caso na universidade EW Mainardes, L Lourenço, G Tontini Gestão. org 8 (2), 279-297, 2010 | 43 | 2010 |
| Interaction of basic and excitement service attributes in customer satisfaction G Tontini, AJ Sant'Ana Production 18, 112-125, 2008 | 43* | 2008 |
Jaime Dagostim PicoloPPGDSVerified email at unesc.net
