Nicole Ponder
Nicole Ponder
Verifisert e-postadresse på business.msstate.edu
Sitert av
Sitert av
Customer delight in a retail context: investigating delightful and terrible shopping experiences
MJ Arnold, KE Reynolds, N Ponder, JE Lueg
Journal of business research 58 (8), 1132-1145, 2005
An Examination of the ‘Sustainable Competitive Advantage’ Concept: Past, Present, and Future
NP Hoffman
Academy of Marketing Science Review, 2000
Perceptions of retail convenience for in-store and online shoppers
MB Beauchamp, N Ponder
The Marketing Management Journal 20 (1), 49-65, 2010
Price fairness perceptions and customer loyalty in a retail context
WC Martin, N Ponder, JE Lueg
Journal of Business Research 62 (6), 588-593, 2009
Experiencing Job Burnout: The Roles of Positive and Negative Traits and States
KL Zellars, WA Hochwarter, PL Perrewe, N Hoffman, EW Ford
Journal of Applied Social Psychology 34 (May), 887-911, 2004
Teenagers’ use of alternative shopping channels: A consumer socialization perspective
JE Lueg, N Ponder, SE Beatty, ML Capella
Journal of Retailing 82 (2), 137-153, 2006
Investigating the key routes to customer delight
DC Barnes, N Ponder, K Dugar
Journal of Marketing Theory and Practice 19 (4), 359-376, 2011
The impact of perceived customer delight on the frontline employee
DC Barnes, N Ponder, CD Hopkins
Journal of Business Research 68 (2), 433-441, 2015
The mediating effects of customers’ intimacy perceptions on the trust-commitment relationship
N Ponder, B Bugg Holloway, JD Hansen
Journal of Services Marketing 30 (1), 75-87, 2016
Supply chain security culture: measure development and validation
Z Williams, N Ponder, CW Autry
The International Journal of Logistics Management 20 (2), 243-260, 2009
Investigating the employee’s perspective of customer delight
DC Barnes, JE Collier, N Ponder, Z Williams
Journal of Personal Selling & Sales Management 33 (1), 91-104, 2013
Get the picture? Visual servicescapes and self-image congruity
M Breazeale, N Ponder
Journal of Business Research 66 (7), 839-846, 2013
Consumer attitudes and buying behavior for home furniture
N Ponder
Department of Marketing, Quantitative Analysis, and Business Law. College of …, 2013
An Empirical Model of Professional Buyers’ Search Effort
MD Bunn, GT Butaney, NP Hoffman
Journal of Business to Business Marketing 8 (4), 55-83, 2001
The Underlying Dimensions of Brands and Their Contribution to Customer Value: An Exploratory Examination
N Ponder, CZ Barnes
Marketing Management Journal 14 (Fall), 24-35, 2004
Doctoral comprehensive exams in marketing: Current practices and emerging perspectives
N Ponder, SE Beatty, W Foxx
Journal of Marketing Education 26 (3), 226-235, 2004
The effects of role strain on the consumer decision process for groceries in single-parent households
P Thiagarajan, N Ponder, JE Lueg, SL Worthy, RD Taylor
Journal of Retailing and Consumer Services 16 (3), 207-215, 2009
Salesperson assistance versus self-service in retailing: are they both a matter of convenience?
N Ponder, JE Lueg, Z Williams
Marketing Management Journal 16 (1), 2006
The Theory of Customer Intimacy: Towards an Understanding of Relationship Marketing in a Professional Service Setting
NP Hoffman
The University of Alabama, 2001
Understanding the socialisation process of teen consumers across shopping channels
JE Lueg, N Ponder
International Journal of Electronic Marketing and Retailing 1 (1), 83-97, 2006
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