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Michael A. Jones
Michael A. Jones
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Switching barriers and repurchase intentions in services
MA Jones, DL Mothersbaugh, SE Beatty
Journal of retailing 76 (2), 259-274, 2000
27902000
Why customers stay: measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes
MA Jones, DL Mothersbaugh, SE Beatty
Journal of business research 55 (6), 441-450, 2002
15782002
Hedonic and utilitarian shopping value: Investigating differential effects on retail outcomes
MA Jones, KE Reynolds, MJ Arnold
Journal of business research 59 (9), 974-981, 2006
15242006
Transaction‐specific satisfaction and overall satisfaction: an empirical analysis
MA Jones, J Suh
Journal of services Marketing 14 (2), 147-159, 2000
11762000
The impact of service failure severity on service recovery evaluations andpost‐recovery relationships
S Weun, SE Beatty, MA Jones
Journal of services marketing 18 (2), 133-146, 2004
8292004
The product-specific nature of impulse buying tendency
MA Jones, KE Reynolds, S Weun, SE Beatty
Journal of business research 56 (7), 505-511, 2003
7802003
The positive and negative effects of switching costs on relational outcomes
MA Jones, KE Reynolds, DL Mothersbaugh, SE Beatty
Journal of Service Research 9 (4), 335-355, 2007
7072007
Development and validation of the impulse buying tendency scale
S Weun, MA Jones, SE Beatty
Psychological reports 82 (3_suppl), 1123-1133, 1998
4051998
The role of retailer interest on shopping behavior
MA Jones, KE Reynolds
Journal of Retailing 82 (2), 115-126, 2006
2772006
The effects of locational convenience on customer repurchase intentions across service types
MA Jones, DL Mothersbaugh, SE Beatty
Journal of Services Marketing 17 (7), 701-712, 2003
2232003
Customer orientation and performance in small firms: Examining the moderating influence of risk‐taking, innovativeness, and opportunity focus
BK Brockman, MA Jones, RC Becherer
Journal of Small Business Management 50 (3), 429-446, 2012
2072012
An exploratory model of interpersonal cohesiveness in new product development teams
BK Brockman, ME Rawlston, MA Jones, D Halstead
Journal of Product Innovation Management 27 (2), 201-219, 2010
1162010
Exploring Consumers' Attitudes towards Relationship Marketing
MA Jones, KE Reynolds, M Arnold, CB Gabler, ST Gillison, VM Landers
Journal of Services Marketing 29 (3), 188-199, 2015
1122015
Satisfaction and repurchase intentions in the service industry: the moderating influence of switching barriers
MA Jones
The University of Alabama, 1998
1031998
A parsimonious scale to measure impulse buying tendency
S Weun, MA Jones, SE Beatty
AMA Educators’ Proceedings 8, 8-26, 1997
981997
Search regret: Antecedents and consequences
KE Reynolds, JAG Folse, MA Jones
Journal of Retailing 82 (4), 339-348, 2006
912006
The information content of mutual fund print advertising
MA Jones, T Smythe
Journal of Consumer Affairs 37 (1), 22-41, 2003
772003
The impact of instruction understanding on satisfaction and switching intentions
MA Jones, VA Taylor, RC Becherer, D Halstead
Journal of consumer satisfaction, dissatisfaction and complaining behavior …, 2003
562003
The Effect of Request for Positive Evaluations on Customer Satisfaction Ratings
MA Jones, VA Taylor, KE Reynolds
Psychology and Marketing 31 (3), 161-170, 2014
542014
Financial advisors and mutual fund selection
MA Jones, VP Lesseig, TI Smythe
Journal of Financial Planning 18 (3), 64-70, 2005
522005
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Artikler 1–20