Switching barriers and repurchase intentions in services MA Jones, DL Mothersbaugh, SE Beatty Journal of retailing 76 (2), 259-274, 2000 | 2933 | 2000 |
Why customers stay: measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes MA Jones, DL Mothersbaugh, SE Beatty Journal of business research 55 (6), 441-450, 2002 | 1642 | 2002 |
Hedonic and utilitarian shopping value: Investigating differential effects on retail outcomes MA Jones, KE Reynolds, MJ Arnold Journal of business research 59 (9), 974-981, 2006 | 1621 | 2006 |
Transaction‐specific satisfaction and overall satisfaction: an empirical analysis MA Jones, J Suh Journal of services Marketing 14 (2), 147-159, 2000 | 1228 | 2000 |
The impact of service failure severity on service recovery evaluations andpost‐recovery relationships S Weun, SE Beatty, MA Jones Journal of services marketing 18 (2), 133-146, 2004 | 898 | 2004 |
The product-specific nature of impulse buying tendency MA Jones, KE Reynolds, S Weun, SE Beatty Journal of business research 56 (7), 505-511, 2003 | 828 | 2003 |
The positive and negative effects of switching costs on relational outcomes MA Jones, KE Reynolds, DL Mothersbaugh, SE Beatty Journal of Service Research 9 (4), 335-355, 2007 | 720 | 2007 |
Development and validation of the impulse buying tendency scale S Weun, MA Jones, SE Beatty Psychological reports 82 (3_suppl), 1123-1133, 1998 | 437 | 1998 |
The role of retailer interest on shopping behavior MA Jones, KE Reynolds Journal of Retailing 82 (2), 115-126, 2006 | 289 | 2006 |
The effects of locational convenience on customer repurchase intentions across service types MA Jones, DL Mothersbaugh, SE Beatty Journal of Services Marketing 17 (7), 701-712, 2003 | 232 | 2003 |
Customer orientation and performance in small firms: Examining the moderating influence of risk‐taking, innovativeness, and opportunity focus BK Brockman, MA Jones, RC Becherer Journal of Small Business Management 50 (3), 429-446, 2012 | 221 | 2012 |
An exploratory model of interpersonal cohesiveness in new product development teams BK Brockman, ME Rawlston, MA Jones, D Halstead Journal of Product Innovation Management 27 (2), 201-219, 2010 | 124 | 2010 |
Exploring Consumers' Attitudes towards Relationship Marketing MA Jones, KE Reynolds, M Arnold, CB Gabler, ST Gillison, VM Landers Journal of Services Marketing 29 (3), 188-199, 2015 | 116 | 2015 |
Satisfaction and Repurchase Intentions in the Service Industry: The Moderating Influence of Switching Barriers MA Jones University of Alabama, 1998 | 108 | 1998 |
A parsimonious scale to measure impulse buying tendency S Weun, MA Jones, SE Beatty AMA Educators’ Proceedings 8, 8-26, 1997 | 105 | 1997 |
Search regret: Antecedents and consequences KE Reynolds, JAG Folse, MA Jones Journal of Retailing 82 (4), 339-348, 2006 | 98 | 2006 |
The information content of mutual fund print advertising MA Jones, T Smythe Journal of Consumer Affairs 37 (1), 22-41, 2003 | 78 | 2003 |
The Effect of Request for Positive Evaluations on Customer Satisfaction Ratings MA Jones, VA Taylor, KE Reynolds Psychology and Marketing 31 (3), 161-170, 2014 | 58 | 2014 |
The impact of instruction understanding on satisfaction and switching intentions MA Jones, VA Taylor, RC Becherer, D Halstead Journal of consumer satisfaction, dissatisfaction and complaining behavior …, 2003 | 56 | 2003 |
Financial advisors and mutual fund selection MA Jones, VP Lesseig, TI Smythe Journal of Financial Planning 18 (3), 64-70, 2005 | 53 | 2005 |